The WPE Response Officer will be responsible for overseeing the day-to-day activity of the GBV Response program in Mandalay. The Response Officer with help develop work plans and ensure weekly work plans are carried out in each location, all monitoring and evaluation collection and reporting, and the quality delivery of services. The position will provide technical support to the Case Workers and the WGWC Attendant. The position guides Senior Caseworkers on case management procedures, documentation of cases according to the case filing system, and proper organization and storage of case files. The Response Officer will also seek to ensure data collection and entry are completed accurately and according to GBV confidentiality best practices, for monitoring and evaluation purposes, and will review and submit them to the WPE Manager regularly. Further, s/he will assist with the facilitation of psychosocial support groups and Psychological first aid sessions. This position will be based in Mandalay.
Major ResponsibilitiesTechnical Quality
Supervise and guide caseworkers and WGWC attendants. Develop curricula for life skills and PSS relaxation sessions.Ensure that case management guidelines are followed, including case management procedures and GBV guiding principles. Ensure cases are properly documented according to case file system and that case files are properly managed and stored in line with confidentiality requirements. Provide guidance to Caseworkers on data entry procedures; ensure data is entered and stored accurately and according to GBV confidentiality best practices. Assist with the facilitation of psychosocial support groups.Support Caseworkers with the startup of psychosocial support groups across program sites.Review activity work plans. Co-facilitate groups on a weekly rotating basis if necessary. Provide ongoing mentoring and support to caseworkers in group facilitation throughout the process. Review weekly work plans and assist with planning as necessary. Ensure necessary materials are provided for psychosocial and life skills groups, including raising purchase requests, following up with logistics teams and delivery of materials. If the program moves to mixed or fully partner implementation, support partners with the technical quality points above. Grant Monitoring and ReportingPrepare and submit monthly and quarterly work plans promptly for supervisor review and feedback.Compile and develop a monthly activity report for submission to the WPE Response Officer.Ensure that all relevant financial documentation is accurately completed and submitted, as required by IRC policies.Ensure data collection and M&E measures are carried out correctly and turned in monthly. Coordination & RepresentationIdentify concerns related to service provision and access to services and develop strategies for constructively addressing them with other relevant actors.Work closely with the manager to establish referral pathways by conducting service mapping in program areas, engaging with external agencies, and advocating as needed to improve access and quality of referrals available to GBV survivors, and conduct monthly case file review. Support other stakeholders, including government actors, other humanitarian actors, and communities/leaders in identifying strategies that address the concerns and needs of women and girls.Communicate regularly with other WPE and operations teams to ensure that the program's operational needs are met in an organized and timely fashion.Collaborate with WPE Officers and Managers to streamline procedures and develop ways to improve program efficiency.Coordinate with other IRC teams e.g. health, etc. to improve integrated programming.Support M&E Manager for keeping documentation in a systematic manner.Contribute to the strategic vision and planning of WPE program and activities in collaboration with WPE Senior Manager, Manager, and other officers.Attend meetings on behalf of the WPE program as relevant or requested. Make sure meeting updates and decisions are shared with the wider group. Serve as a focal point of IRC WPE response team to the external community. OthersEnsure all activities are carried out by IRC policies and procedures.Other duties as assigned by the supervisor to enable and develop IRC programming.