**Additional Information** **Job Number** 25058506 **Job Category** Rooms & Guest Services Operations **Location** W Verbier, Rue de Medran 70, Verbier, Wallis, Switzerland, 1936VIEW ON MAP (https://www.google.com/maps?q=W%20Verbier%2C%20Rue%20de%20Medran%2070%2C%20Verbier%2C%20Wallis%2C%20Switzerland%2C%201936) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **JOB DESCRIPTION** As "Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life. W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm, witty, welcoming environment of the brand. _AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM_ Join the W Verbier team as a **Whatever-Whenever Agent (Guest relations)** and make our guests' stays shine by creating memorable moments. The Whatever/Whenever team is responsible for answering hotel incoming phone calls as well as handling guest requests and complaints that are directed to their department, whatever they may be, whenever they are received. The W/W team is also responsible for helping to drive the Whatever Whenever service philosophy throughout the hotel. As a **Whatever/Whenever Agent** you are responsible for ensuring a warm, welcoming and witty experience to all guests making sure all requests are approached in order to offer Wow moments. As Concierge this winter you will also be polyvalent with the concierge role, which is a front of the guest position. **PROFILE** You are passionate about the W brand and are eager to be part of our team. You have experience in Concierge/ Guest Service department in a high end, lifestyle kind of environment. Fluent in French and English You have a natural affinity to styling trends. You have excellent people skills and have an upbeat, positive attitude to work and life. You are creative and always think of new ways of doing things, you embrace change. You are highly motivated Be detail oriented and have a passion for giving guests an exceptional experience. Real interest in the worlds of taste, sound, body, scene and stance Position to be filled for the winter season, from December 2025 to March 2026 Due to visa restrictions, only applications from Switzerland and the European Union will be considered _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.