The Principal Product Insights Program Manager will be a key member of the Product Insights team, responsible for driving Customer Sentiment projects. This role is pivotal in managing the development and implementation of Net Promoter Score (NPS) and Customer Satisfaction (CSAT) measurement tools within NetSuite. The Program Manager will oversee requirement gathering, ensure quality of deliverables, and act as a liaison between product teams, product managers, analysts, and other stakeholders. This role will also focus on integrating these tools with other data analysis processes to enhance overall customer insight capabilities.

Career Level - IC4