Key Skills: Communication Skills: Voice and Accent Training Delivery, Excellent communication skills (CEFR C1), Excellent Facilitation Skills Skills: Coaching and Feedback Skills: Proficient in MS office tools Skills: Instructional Design Skills (a good-to-have skill) Responsibilities: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Willing to work in shifts Minimum Experience: 12 – 18 months