**_MAIN PURPOSE OF ROLE_** Responsible for supervising the operations of the contact center (Heart Failure Business). **_MAIN RESPONSIBILITIES_** + Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to terms of contracts. + Mainly in the implementation of work allocation and rosters for the Para-professional group. + Focuses on mentoring, coaching, and coordination. + Responsible for customer service activities including telephone and email. **_QUALIFICATIONS_** + Graduate of a Bachelor's Degree + At least 10 years of work experience in Learning and Development; TNA/gap analysis + Strong communication skills + Background in healthcare/medical device is an advantage An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com