Within CDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP and all other aspects of connectivity for Nokia Networks offices and partners. Support the digital transformation and the use of cloud services.

Technical support specialist – Firewall is responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies. Work on technical design, functionality, configuration, performance and quality of connectivity. This is a position in network operations for enabling reliable service operation for IT network services.

 

You have:

Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent10+ years of experience in network services and management in complex environmentsDeep understanding of network technologies: TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLSProficient in routing protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLSHands-on experience with FortiGate Firewall and proxy or equivalentKnowledge of IPv6 WAN routing architecture and deployment expertise

It would be nice if you also had:

Knowledge of scripting and automation tools for network managementAbility to acquire Nokia Router product knowledge, learn CLI, and deployment skillsExpertise in handling complex routing design and issues in a multi-vendor environmentGood knowledge of Enterprise WAN, LAN, wireless networks, virtualization, and load balancersUnderstanding of ITIL processes
 Analyzing production network issues and resolveWork in US time zone for operational shift support and provide required guidance to NOC Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds Ensure to provide technical update during the incident management Engage OEM, service provider to troubleshoot the issue and escalate to get it resolvedEscalate to very complex network issue to L4 engineer for supportPerform advanced troubleshooting and resolve complex network security issues Conduct regular security assessments and audits to ensure compliance with industry standards and best practices.Develop and maintain comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures.