Technical Support Analyst
Location: Kansas City, MO; Orlando, FL; Austin, TX; Nashville, TN or Columbia, MD
Work Authorization: No visa sponsorship available for this position.
Join Oracle’s Customer Support team and become the frontline hero of our technology solutions. We have an amazing opportunity within Oracle Health Support to work with our new Clinical AI product - saving clinician's pajama time!
As a Technical Support Analyst II, you’ll play a pivotal role in ensuring customer success and satisfaction by delivering top-tier post-sales support across a range of Oracle applications and platforms. You won’t just be solving tickets—you’ll be solving problems that matter, helping our diverse global customer base navigate complex technical challenges and maximize their investment in Oracle technologies.
This is a highly visible, hands-on role where you’ll have the opportunity to:
Be the voice of Oracle—providing exceptional customer service, timely solutions, and clear communication.Troubleshoot and resolve a wide spectrum of technical issues, from OS and database challenges to networking and application performance.Engage directly with customers and internal teams, including engineering and product groups, to escalate and resolve critical issues swiftly.Drive customer satisfaction through proactive issue tracking, knowledge sharing, and strategic follow-ups.Grow your expertise across Oracle’s technology stack while making a real impact in high-pressure, real-world environments.
Key Responsibilities
Act as the primary point of contact for post-sales support inquiries.Resolve incidents and service requests involving databases, networks, virtual environments, and system hardware.Analyze and troubleshoot technical problems across Oracle's Clinical AI Agent and Millennium.Document resolutions and share best practices to enhance team knowledge and customer self-service tools.Collaborate with cross-functional Oracle teams to resolve complex escalations and ensure end-to-end customer satisfaction.Champion the customer experience by maintaining responsiveness, professionalism, and technical excellence at all times.
What You’ll Bring
2-3 years of help desk or technical support experience in fast-paced environments.Working knowledge of SQL, MySQL, Oracle, or MS Access.Experience working with Splunk, Lumberjack, or similar.Familiarity with JIRA, Remedy, or similar ticketing systems.Bonus points for experience with Cerner Millennium or similar healthcare IT systems.
Why Oracle?
At Oracle, your work matters. You’ll be empowered to grow your career, expand your technical knowledge, and make a tangible difference in the lives of customers around the world. If you thrive in a collaborative, fast-paced environment where problem-solving and customer impact are top priorities, we want to hear from you.