The Solution Center Team plays a crucial role in driving customer growth and enhancing customer experience for the Enterprise and Distribution Channel business unit. With over 400 dedicated professionals, the team offers global support, helping customers and distributors engage with TE Connectivity, providing expert technical advice and delivering high-quality business opportunities.
Responsibilities
• Provide expert guidance on TE Connectivity products and solutions to support customer projects and address their needs.
• Respond to customer inquiries via various channels like chats, calls, emails and web forms offering technical support and recommending suitable solutions.
• Generate high-quality opportunities by highlighting the value of TE’s products and services to prospective customers.
• Build and maintain relationships with customers through regular touchpoints and follow-ups.
• Work with internal teams (sales, R&D, engineering, quality, customer service, production) to resolve technical queries and fulfill customer requests efficiently.
• Leverage in-depth knowledge of TE products to provide tailored solutions that meet customer requirements.
• Address customer technical challenges and ensure successful project outcomes.
• Gather customer feedback to continuously improve the customer experience and refine internal processes
Skills
• B.E / B.Tech in Engineering (EEE, ECE, Mechanical, or related field) or Business degree (equivalent experience considered).
• Proven experience in technical sales or sales engineering with a focus on customer engagement and problem-solving.
• Strong problem-solving, communication, and organizational skills.
• Excellent communication skills to interact with Global Customers
Shift : US Shift
Competencies