Technical Account Manager (TAM)

Our Team

Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Oracle Customer Success Services (CSS)  has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products.

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

 

Experience in managing projects in Oracle Applications (EBS) is preferred. Strong technical project management experience; PMP is mandatory. Understanding of the project lifecycle  and Agile/scrum methodologies of project delivery Understanding of key activities for Change Adoption Understanding of banking/how change drives benefits for Business, its customers, and other collaborators. Experience in Oracle Cloud or multi-cloud projects. Should have strong customer management skills. Knowledge & experience in Oracle Cloud Infrastructure and Oracle products. Excellent great teammate, willing to learn new technologies & problem-solving skills. Ability to multitask, maintain composure in high-stress/high-visibility situations, and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Strong organization skills, meticulous & communication skills. Strong familiarity with project management software tools, methodologies, and standard processes. Should have strong Situation Management abilities Identifies and shares the resource requirements of the project, with the Program Manager requesting the appropriate skill set and/or experience Defines high-level responsibilities and objectives for members of their project team and ensures the individuals are being used in accordance with their skills and resource request Acts as a role model to create and maintain a collaborative team environment that supports and encourages the professionalism and development of our teams University degree, with postgraduate technical or management qualifications or other relevant experience.

Your Qualifications:

The candidate should have 15+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to their customers is a must.    

The role will be based in Mumbai.  

Your Responsibilities

Key tasks include, but are not limited to, the following:

Plans effectively around delivery constraints and optimizes the plan to improve benefits and minimize risk. Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Collaborates and builds positive team member relationships providing regular updates, and obtains on board from the project sponsor, Steering Committee, and otheteam membersrs for all key project plans, commitments, and changes including requirements. Analyses management reports and derives insights from it to drive the right business decisions Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization. Should have strong Situation Management abilities

Experience

Relevant experience on complex projects across countries or regions Solid project management experience; PMP is mandatory. Understanding of the project lifecycle  and Agile/scrum methodologies of project delivery Understanding of key activities for Change Adoption Organizational skills and ability to pick up work right away Understanding of banking and/or financial services industry and/or shared services organizations Delivering significant change and collaboration with team members across locations Ability to communicate effectively and influence team members at appropriate level Hard-working approach Problem-solving ability with consistency to deadlines and tight timelines Experience in project tracking (setting up a project plan, managing risk and issue logs, reporting, and governance) Experience in Change Adoption processes - Plan and implement change intervention to enable a smooth transition and embed changes and transition to business as usual, from requirements gathering, communications till training final user Experience with transformation changes Design & Initiation (D&I) are an advantage

Diversity and Inclusion:Diversity and Inclusion:

An Oracle career can span industries, roles, Countries, and cultures, allowing you to flourish in new roles and innovate while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. 

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

 

Career Level - IC5