We are continuing our fast-paced growth, bringing on new customers worldwide daily. Our Enterprise Technical Support team ensures that our enterprise customers receive prompt, informative answers that quickly solve any question or issue they encounter. You often assist the makers of your favorite website and/or smartphone app, a startup just starting to make itself known, or even Fortune 500 companies.

This is the position for those who want a challenge, want to dive in deep and learn the technologies our products are built on, and love to provide customers with the exact experience they would expect in their shoes.

Please note that this position will help support our weekday and weekend coverage; working a schedule that includes Monday through Friday and may include Saturdays and Sundays as needed will be part of the position. 

As a Global Product Lead (GPL) you are a support leader for Remote Hardware Support (RHS).  Your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.  In addition, you will serve as the support leader to solve systemic issues, handle/solve escalations, provide training and mentoring to other RHS support engineers, and to affect change/influence other internal organizations by working with them to represent RHS.