A golden opportunity to join a team of top-talented professionals who specialize in troubleshooting and supporting the most sophisticated technologies. On job learning opportunities provided to enrich product knowledge and become Subject Matter Expert. You will get an opportunity to do deep dive into product internals by looking up code to narrow down issues. Using your coding and programming skills can help in product bug fixes as well. You will be a primary point of contact for customers, providing technical and functional support on diverse technical situations and escalated issues involving Oracle EPM/Hyperion Product Suite. Be a customer’s advocate for their implementation projects and support them in their journey to Go-Live.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves consulting and assisting to resolve post-sales customer service requests via phone and electronic means, as well as technical questions regarding the functional aspects of EPM and On-premise products. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues, with functional expertise in Oracle Cloud and On-premise financial products
Position requires strong communication skills to assist in analysing user requirements and understanding how customers apply application software to implement those requirements.
Must be able to:
- Understand, communicate and document complex technical issues and results.
- Apply diagnostic techniques to isolate specific scenarios to facilitate reproduction and correction of issues.
- Create and attempt alternate/experiments/approaches to help identify and/or workaround issues.
Overall 6+ years of implementation, support, consulting, or development experience (or equivalent) in enterprise business applications.
Preferred Skills include:
At least 4+ yrs of experience with one or more of Hyperion EPM products - HFM/FCCS/Planning/EDMCS along with Data Integration/Data Management.
Functional knowledge on Account & Finance , Planning Budgeting & Forecasting .
Administration & Development experience in PBCS & FCCS preferred.
Implementation & troubleshooting experience on FDMEE / Data Exchange (Integration) is essential.
Extensive Knowledge in RDBMS concepts, with Programming and Scripting Knowledge in Java, Python, PL/SQL , Groovy & REST API.
Project Management & Escalation Management experience is an added advantage
Knowledge on other Integration Tools will be an added advantage.
Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Tuning, Troubleshooting techniques etc).
Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning, and so on.
Good Customer service management and communication skills
Exceptional diagnostic and troubleshooting ability and skilled in using industry-standard tools and techniques.
Required to work in rotational shifts.
Experience : 6+ Years
Engineering Degree in CSE/ECE/EEE/IT or BS/BCom in Accounting or equivalent experience with enterprise accounting services, proven professional/technical experience,i.e., demonstrating an understanding of Oracle HFM/FCCS/Planning at a functional and technical level.
Career Level - IC3