Entity: Oracle America, Inc.

 

Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.23640)

 

Employer will accept a Master's degree in Computer Science, Engineering, or related technical field and 2 years of experience in the job offered or in a Technical Analyst-Support-related occupation.

Position requires:

Hyperion Essbase, Hyperion Planning, and troubleshooting customers’ technical issues related to Hyperion Applications; Smart View and troubleshooting connectivity issues as well as technical issues related to applications; Windows, Linux, and Unix operating systems, and Microsoft SQL and Oracle databases; Performance tuning of applications; Installing software, upgrades, patches, and multitasking software products; Remote diagnostics and test environments

Career Level - IC3