*Job Description
To make our customer business which is on Oracle Cloud (IaaS/PaaS) maximize , TAM organize the engineering teams including Japan Oracle and Global Oracle as one team and will resolve their having issue and the blocker of the customer environment issue as quickly.

TAM will hear the business impact when the customer request us the escalation , after that , TAM will share the information of business impact and manage the escalation phase. Also , TAM will manage the progress for investigation and inform the investigation status to the customer , as this result , TAM will reduce the blocker minimization for the customer business.

TAM will have the quarterly meeting with the customer stakeholders to be shared quarterly plan and explain them our quarterly activity and confirm the next quarterly important customer events , as this result , TAM and the customer will decide the next quarter action plan.

If TAM realized that Oracle should be improvement from the customer voice , TAM will contact to Oracle development team and propose the improvement for the function , service , and so on.  TAM will conduct for the improvement of Oracle Cloud.
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Career Level - IC3