Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery.   They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables. Publish the newsletter and status to customers . 

Description

The candidate must have strong troubleshooting skills on Database and Database technology products Expertise in Performance issue analysis and providing resolution Guide customer on Oracle Database Best practices Knowledge on Oracle Enterprise Manager

Personal Skills

Strong experience in service delivery and/or project management is required. Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS. Experience on Enterprise Customers is required Excellent communication / relationship building skills Customer focused and results oriented Ability to work under pressure in highly escalated situations Organized with strong attention to detail Decision making / problem solving skills Ability to manage multiple concurrent activities (customer engagements) Highly professional: Ability to deal with senior and exec stakeholders with confidence Strong analytic skills and ability to pre-empt potential risks and issues

 

Qualifications:

Education: Bachelor’s degree in computer science, IT, or related field. Experience: 3-5 years of hands-on experience with  Project Management and support. Shift : 24*7 Shift working from Client Site @ Kerala. No remote or WFH allowed.

Technical Skills:

In-depth knowledge of Oracle Database architecture and internals. Proficiency in SQL, PL/SQL, and database performance tuning. Strong Analytical skills for Management Dashboard