Leadership:
- SKilled in providing guidance and support to team members, fostering a positive and collaborative work environment.
- Set clear and challenging team goals and objectives, aligning them with organizational targets
- Thorough and deliberate in managing capacity relative to workload, business expectations, and employee leave utilization

Performance Management:
- Lead tand follow through he team discussions and dialogues regarding employee challenges that require support
- Monitor team performance and provide regular feedback at team and individual level
- Identify training needs and implement development interventions for team members

Conitnuous Improvement:
- Motivate team members in finding opportunities for improvement that drive automation and reduce waste
- Rationalize and prioritize ideas that benefit the business
- Follows through on the realization of improvement ideas from relevant parties and updates the team regularly

Communication:
- Effectively communicates pand builds professional relationships within the team and with other stakeholders
- Act as a liaison between team members and upper management for all matters relevant to the team

Employee engagement:
- Inspire and motivate team members to build connection within the team, the center and the business
- Be a role model in recognizing and appreciating employees
- Actively provides feedback to employees in a professional and respectful manner
- Effectively uses storytelling to drive desired behaviors, outcomes and to provide perspective to team members

Problem Solving:
- Proactively raises potential issues or concerns arising from process and system changes
- Handles employeee conflicts or concerns in a professional manner
- Encourage innovative thinking and problem-solving among team members.
- Address and resolve all escalations from stakeholders in a structured manner.

Reporting:
- Prepare and present reports on team performance, progress towards goals, and support required for challenges faced by the team
- Analyze data to make informed decisions and improvements.

Compliance and Safety:
- Ensure team adherence to company policies, procedures, and safety regulations.
- Promote a culture of safety and compliance within the team.

• University degree in Business Administration/Management/Finance or relevant discipline

Expected (Years of) Experience
• Minimum 5 years experience in a finance / BPO environment inclusive of at least 2 years of people leadership experience
• Experience in leading the execution of centralized processes in shared service environments or centers of excellence is an advantage
• Experience in logistics industry or BPO environment is ideal
• Knowledge of Lean Management is ideal (production and/or service environment)

Required Skills & Capabilities:

Ability to lead teams and work cross-functionally
Collaboration skills with relevant stakeholders
Good interpersonal and communication skills
Ability to motivate and inspire team member
Good change management skills
Good organizational and time management skills
Proficient in Microsoft tools and applications
Problem-solving mindset
Adaptability and resilience in a fast-paced environment
Commitment to continuous improvement and team development
Customer-centric: Focuses on creating a positive customer experience to build brand loyalty.
Driven to achieve results and surpass standards.
Collaboration skills for working with key internal stakeholders.
Business acumen to link financial and operational data and drive performance.
Self-driven and resilient in fast-changing environments.