Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is a Team Leader in the Corporate Client Servicing and Operational environment. The individual will manages a Unclaimed Benefits Fund team (UBF) and Protektor Preservation teams, pertaining to all operating functions. The individual needs to be an have an extraordinary passion for positive customer outcomes while driving and achieving daily and monthly operational targets. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months.

Duties and Responsibilities

•    Manages daily operational (client service and or administrative) delivery within specific functional area.
•    Delivers, maintains and enhances service / work standards and work quality via a team of specialised staff, within a given processes.
•    Drives operational excellence through area of supervision.
•    Owns operational efficiency, quality, operations scorecard targets, including people
•    Accountable for technical decision making of a function as well as management of work volumes / flow.
•    Implements effective and appropriate operational processes
•    Establishes and maintains client / customer / 3rd party relationships.
•    Builds relationships with peers, colleagues and multiple stakeholders across business areas and value chain.
•    Could take accountability for the implementation of a strand of an operational project.
•    Extensive experience in day to day management.
•    Management of all monthly and quarterly reporting
•    Management of all compliance reporting and operational compliance within the teams.
•    Management of all risk and audits.
•    Strong Stakeholder management.
•    Manage a team of 10 to 15 staff.

Role Qualifications and requirements
•    Matric (essential) 
•    Undergraduate degree (preferable)
•    Experience in management of multiple teams
•    Experience with process improvement methodologies
•    Experience with Leading people
•    Strong analytical and problem-solving skills
•    Strong interpersonal and client relationship skills
•    Strong communication skills (both verbal and written)
•    Proven ability to work independently and proactively

Skills

Microsoft Excel, Regulatory Compliance Management, Risk Management, Stakeholder Management, Team Management

Competencies

Business InsightCommunicates EffectivelyDecision QualityDirects WorkEnsures AccountabilityFinancial AcumenInstills TrustManages Complexity

Education

Matriculation Certificate (Matric) (Required)

Closing Date

27 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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