Join our story at Hyatt Place and Hyatt House, Nairobi Westlands. Full-Time

Operational:

Receives and marks articles for laundry or dry cleaning with identifying code number or name, using hand or machine marker. Examines and sorts articles to be cleaned into lots, according to color, fabric, dirt content, and cleaning technique required. Weighs garments and loads them into washers manually. Pre-soaks, sterilizes, scrubs, spot-cleans, and dries contaminated or stained articles, using neutralizer solutions and portable machines. Starts washer, dry cleaner, drier, or extractor, and turns valves or levers to regulate and monitor cleaning or drying operations. Washes, dry cleans, or finishes delicate articles by hand, using mild detergent or dry-cleaning solutions. Mixes and adds detergents, dyes, bleach, starch, and other solutions and chemicals to clean, color, dry, or stiffen articles. Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines. Loads or directs other workers to load articles into washer or dry-cleaning machine. At completion of the cycle, unloads laundry from washer and places in extractors and or tumblers dryers. Places wet garments in dryers utilizing separate compartments and sets timer based on type of garments etc. Sorts and counts articles removed from dryer and folds, wraps, or hangs items for airing out, pickup, or delivery. Operate finishing equipment such as steam pressers, and uses hand irons to finish pants, jackets, shirts, skirts and other dry cleaned and laundered articles. Use hand-held steam iron to touch up finished garments and other articles. Assemble and bag finished garments and other articles. Stocking laundry supplies such as detergents, bleach, laundry bags and fabric softener. Folding laundry. Clean machine filters and lubricate equipment, as well as operated extractors and driers. Cleaning and maintaining laundry room area and equipment.

Guest Service:

Ensure guest complaints are resolved in a timely manner. Respond to any special requests from guests. Ensure SOPS and brand standards are adhered to. Motivate team members and resolve any issues that occur on the job.

Administration:

Creating invoices for laundry orders Prepare daily, weekly and monthly reports (i.e., production poundage, discards, etc.). Scheduling team members’ work hours and communicating any changes to them. Review and understand the safety data sheets (SDS) binder pertaining to all chemicals, adhering to the associated safety requirements. Reports on any safety issues to management. Complete all checklists and forms associated with training on washers, dryers, steam press, and folders, as per hotel policy. Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work.  Performs other related duties as assigned.

Employee Handling:

Ensures a strong professional relationship with all levels of employees within the hotel.  Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for laundry tasks, and project implementations. Collaborate with colleagues from different departments to address laundry issues, provide support, and ensure timely resolution of problems. Work collaboratively with fellow laundry colleagues to achieve common goals, share knowledge, and assist in resolving complex engineering issues. Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team. Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment. Encourage compliance with laundry safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks. Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the laundry department. Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving. Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team. Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same. Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team. Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving. Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace. Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth. Actions on the results of the Colleague Experience Survey (CES)

General:

Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety. Attends and contributes to all training sessions and meetings as required. Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation. Maintains strong, professional relationships with relevant representatives from business partners and other organizations. Ensures high standards of personal presentation and grooming. In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time. Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel. Carries out any other reasonable duties and responsibilities as assigned.

Leadership Duties

To ensure proper training is done to all new staff and or interns. Responsible for ensuring that all linen is clean, the circulation is sufficient, the linen closets are well stocked, and all uniforms are clean and always available for employees. Oversees production reports and ensures all counts are accurate.  Makes inspection trips through entire area checking on production methods and procedures.  This role has direct contact with guests and as such good communication skills are a necessity. To ensure that technical support is accorded to other department’s Employees that would require assistance from laundry.

Required Certification/Qualification:

Certificate In Housekeeping and Laundry techniques from a recognized Institution At least 3 years' experience working for a reputable hospitality organization in the position of housekeeping team leader or housekeeping team leader. Posted May 24, 2025