Join our story at Hyatt Place and Hyatt House, Nairobi Westlands. Full-Time

Operational:

Ensures that brand standards have been implemented. Assists in conducting monthly inventory checks on all operating equipment and supplies. Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and upsell alternatives. Ensures that the outlet is kept clean and organized, both at the front and back of the house. Assists to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate. Performs the function of cashier and is responsible for Micros cashiering procedure. Balances cash and credit card charges and remits cash to the Front Office Safe. Makes necessary checks needed for specific events or functions. Be a hands-on supervisor and be always present in the outlet, especially during busy periods. Assists with conducting monthly inventory checks on all operating equipment and supplies. Assists to liaise and organize with the Housekeeping Department that the cleaning schedules are strictly adhered to.

Administrative:

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. Ensures new technology and equipment are embraced. Responds to changes in the Food and Beverage function as dictated by the industry, company, and hotel. Carries out any other reasonable duties and responsibilities as assigned.

Financial:

Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. Assists the F&B Manager to achieve the monthly and annualtarget of the department and the outlet’s revenue targets. Ensures that all hotel, company, and local rules, policies, and regulations relating to financial record-keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.

General:

Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety. Attends and contributes to all training sessions and meetings as required. Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation. Maintains strong, professional relationship with relevant representatives from business partners and other organisations. Ensures high standards of personal presentation and grooming. In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time. Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel. Carries out any other reasonable duties and responsibilities as assigned. Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

People: 

Ensures a strong professional relationship with all levels of employees within the hotel.  Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations. Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues. Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team. Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment. Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks. Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the F&B department. Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving. Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team. Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same. Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team. Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving. Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace. Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth. Actions on the results of Hyatt International’s guest experience survey (HySat)

Required Certification:

Education: Certificate In Food and beverage service from a recognized Institution

Experience: Previous experience in a similar role is an advantage

Posted May 24, 2025