Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is currently seeking a Support System Analyst to play a critical role in Corporate Technology Support (CTS) organization, which is responsible for global Customer Service, including end-user support and issue troubleshooting and resolution for all users of the Oracle eBusiness Suite and SAP Ariba.

 Excellent business and systems analysis, critical thinking, internal controls understanding, seamless coordination and communication skills are crucial for this role. Must also be self-directed and comfortable in multi-tasking, disciplined, and adaptable to change.

Provide strong hands-on technical expertise and technical leadership in Finance and Procurement ERP Systems, at the core of which is the Oracle e-Business Suite system and SAP Ariba.

Liaise with internal business (such as finance, sourcing, internal audit) and IT groups (such as database administration, infrastructure support, development) in performing support activities, system configuration and standard Oracle functionality analysis for enhancement requests.

Interface with external software vendors for product issue troubleshooting and resolution initiating Oracle Service Requests as necessary, as well as SRs with other 3rd Party Vendors.

Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties. Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement.

Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls. Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role.

This is a hybrid position. Expectations of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
•Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications:
•Bachelor's degree, OR 3+ years of relevant work experience
•A total of 3-7 years of System Analyst experience supporting General Ledger, Accounts Payable, Fixed assets, Procurement, Accounts Receivables modules and SAP Ariba.
•Write and manage PL/SQL Oracle packages, hierarchical queries, cursor procedures/functions, and triggers.
•Demonstrate expertise in Oracle EBS modules, particularly Oracle Financials, and understand the underlying integrations between application technology and interfaces.
•Support Oracle ERP (eBusiness Suite R12) modules, specifically Procure to Pay and Record to Report.
•Offer technical solutions to issues affecting customers' business processes and their ability to conduct commerce through SAP Ariba applications.
•Report errors and code defects to development teams, collaborate to prioritize fixes, and validate solutions.
•Possess hands-on experience with SAP Ariba Procurement, including Buying and Invoicing, Guided Buying, Catalog, and Invoice Management.
•Utilize SAP Ariba Strategic Sourcing capabilities, such as Spend Analysis, Sourcing, Contracts, Supplier Lifecycle & Performance, and Supplier Risk.
•Excellent communication skills (written and verbal) and ability to translate complex information into comprehensive, concise and high-quality business requirements with minimal revisions.
•Excellent data analysis skills and demonstrated experience in testing, validation, Quality Assurance, User Acceptance Testing, and related disciplines. •A high degree of proficiency in Excel and Access required.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.