Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.
Rabobank’s IT Workplace Technical Services team sits within the banks IT Infrastructure division. The Workplace Technology Services provide support across the following service categories:
Core workplace servicesConnectivity & remote access servicesAutomation ServicesCommunication Services, Messaging, Voice & VideoCollaboration ServicesWorkplace Security & Control servicesClient computing servicesThe IT Workplace Technical Services team has an opening for a System Administrator in our Sydney. You will bring your proven support experience with MS technologies & Contact Centre applications to provide Level 2 / 3 support to Rabobank staff across Australia & New Zealand & have the opportunity to participate in projects concurrently. You will work within a highly engaged team of cross-skilled individuals.
Top Role Accountabilities:
Provide Level 2 /3 support for workstations & servers
Provide ongoing optimisation of the infrastructure while ensuring high levels of performance & availabilityEnsure the infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities & conforms to Rabobank Standards & PoliciesMaintain the Workstation Images & patching within the Global StandardsIdentify & implement improvements to deliver cost reductions & improve service deliveryProvide knowledgeable contributions & documentation for the server & desktop infrastructureCollect & understand the IT Workplace requirements of the regions usersWork closely with various project teams globally to deliver defined project outcomesLog calls to external vendors for hardware & software issuesProvide regular review, analysis & reporting of provisioned capacity, medium-long term growth & sustainable upgrade recommendationsProvide regular review, analysis & reporting of server availabilityCreate & maintain technical documentation for new installations & systems changes as required
To be successful in the role, you will have:
Ideally 3-5 years’ experience in either a system or applications support roleExperience supporting Workplace technologies across Windows systems (MS Server, Active Directory, Office 365), PaaS & SaaS applicationsExperience in supporting Voice Systems such as Genesys Call CentreAn understanding of cloud computing conceptsProven troubleshooting experienceTechnical documentation skillsA good grounding in all aspects of system administrationAn understanding of ITIL frameworks & principles. ITIL Accreditation highly regarded
This role is a Monday to Friday core business hour role, the successful candidate must be willing & able to occasionally work weekend when required.
Our Values
Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.
Please let our Talent Acquisition team know if you need any accommodations
to make our opportunities more accessible to you.
What we're proud to offer you:
Rabo@Anywhere is our hybrid way of working at Rabobank and for Australia, that means we have a blend of time working between the office & home
Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives
Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development
Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave
Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance
Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners
Other Extras. Annual equipment or wardrobe allowance, annual flu shorts, discounted health insurance, EAP & more