This is an extraordinary opportunity for an individual with the experience and enthusiasm to help develop the next generation of Oracle NetSuite Support Engineers and have a direct impact on NetSuite customers.  We support newly hired and experienced Customer Support Representatives. This role is central to acclimating new hires to the NetSuite environment and product, supporting the continuing enablement of experienced employees on the NetSuite application, and teaching our customer support methodology and business processes. 

As a member of the Oracle NetSuite Global Business Unit (GBU), the Support Trainer is responsible for facilitating learning initiatives for the Support team. Activities include conducting workshops, instructor led training and guiding Support Engineers through structured learning activities defined within the various enablement programs. 

Additionally, you will be in a position to contribute to the growth and development of overall Support Enablement programs.  You will be responsible for assisting in the ongoing development of enablement training and associated materials.  Such activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent exp