Job Title: Support Technician I

 

 

Job Summary: As a Support Technician I, you will provide essential day-to-day technical support for end-user hardware and software needs, alongside project-based support in an onsite capacity. You will handle routine technical maintenance and troubleshooting for desktop, laptop, telecom, and network systems, encompassing hardware, application software, operating systems, and connectivity.

 

Key Responsibilities:

Provide onsite technical support for end-user devices, including desktops, laptops, telecom, and network systems. Troubleshoot, resolve, and document hardware and software issues. Install, configure, and update end-user desktop and laptop software as required. Prioritize and escalate issues effectively when necessary. Contribute to knowledge-sharing forums to help identify and resolve technical problems. Assist in various phases of support, including coordination, monitoring, tracking, and resolution of issues related to client installations, upgrades, and configurations for software, hardware, and operating systems. And duties as assigned

 

 

Requirements:

Proven experience in a technical support role, with knowledge of desktop, laptop, telecom, and network troubleshooting. Proficiency with common operating systems, application software, and hardware configurations. Strong problem-solving skills and attention to detail. Ability to prioritize tasks and handle multiple issues efficiently. Excellent communication and documentation skills.

 

 

On-Call Rotation:

This role includes participation in an on-call rotation, requiring availability to address technical issues outside regular business hours as scheduled.

 

Work Environment:

This is a fully onsite role, and candidates must be available to work in-person

Career Level - IC0