In this role, you will be a Support Program Manager for strategic, top-revenue Customer accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, repeat incident management and problem management, creating initiatives, presenting across lines of businesses, identifying and driving productivity improvement opportunities and employee mentoring.

 An ideal candidate:

 Works Well Under Pressure: Escalated issues often require executive level updates which must be concise and relative all while effectively driving Internal Oracle teams toward Resolution

 Has Industry Knowledge: Food & Beverage or Hospitality experience preferred but not required

Is a Strong Communicator: Both written and verbal, with solid online presentation and meeting management skills

Has Aptitude: The ability & interest to learn technical software and customer business models

Has Flexibility: Customer Success is an evolving target and the ability to flex process and planning to meet customer goals is highly desired

Thrives on Knowledge: Oracle Food & Beverage Solutions provide a multitude of innovations for our customers, a Support Program Manager does not need to know every technical detail but should thrive on understanding how those solutions transform the customers’ business

Is Self-Motivated: Inspired to perform well without ongoing oversight

Has the Ability to Make an Impact: Is capable of transforming customer emotion into qualitative and quantitative feedback in order to drive change and resolution within Oracle