As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.

 Serve as the primary liaison between Oracle NetSuite and the customer.  Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.  Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.  Build successful customer relationships.  Use decision-support tools to answer pressing client questions. Collaborate with internal teams on multi-faceted problems. Create documentation and keep it up to date.

Advance in their technical, communication and management skills to gain their designation as an Oracle NetSuite SMEs and eventually get inducted as Suite Gurus; something that can currently be exclusively achieved with a high-performance team environment in Oracle NetSuite Support. This advancement opens doors for more opportunities to more than 30+ areas of specializations and career advancement.

Requirements:

   Excellent written and verbal communication skills in English.    Analytical approach to troubleshooting.    Experience in Accounting/Finance/Economics/Business Management or relevant field.    Experience interacting with customers in person or over the phone.    Experience with Financial Reports, Revenue Management, Taxes and Accounting Periods.

In addition, it is nice to have:

Bachelor's/College Degree in Accounting/Finance/Business Management or relevant field, 0-2 Years of Experience. Relevant Experience with Latin America taxes - Mexico, Colombia - and legal entity controllers. Knowledge and/or experience on ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage. Industry certification such as CPIM, CSCP from APICS is a plus. Fluent in Portuguese desirable. Experience in Oracle Netsuite Planning and Budgeting (NSPB), NSAW, OCE or Micros

 

Career Level - IC1