ABOUT ICE CREAM: Life Tastes Better With Ice Cream
We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.
JOB PURPOSE:
Within Unilever Supply Chain, Customer Operations is a go to market function which involves managing and optimizing the processes and activities that directly impact customer interactions and satisfaction. The Customer Operations Lead manages the operation of Customer Experience and Physical Operations while coordinates the End-to-End (E2E) demand plan and demand fulfilment of the market (in matrix with the Integrated Planning). The Supply Chain lead is a main Supply Chain interface in the countries and business partnering Customer Development managers.
KEY RESPONSIBILITIES:
Co-Owns the E2E demand plan and demand fulfilment of the market (in matrix with the Integrated Planning)
Setting the strategic direction for the team to efficiently run and optimize customer experience related processes
Driving collaboration and aligning on common strategy and goals with Customer, Customer Business Development & the hub operations
Monitoring and delivering of KPIs and agreed ways of working in all Order to Cash processes
Finding best practices and facilitating harmonization of processes across East Europe (EE)
Participating in the European and EE meetings – making sure CZSK interests are heard, and a point of escalation when needed
Driving and landing agility / transformation programs, cost saving initiatives and other improvements
Driving collaboration agenda via direct meeting with Customers
Lead governance meetings with HUB operations – reviewing improvement agenda, business KPIs and closing gaps Drive end to end innovation project to maximize the operation efficiency.
Accountable with logistics to deliver On-Time & In-Full to customers, joint work on Cost to Serve, ensuring collaboration of Customer Service and logistics to drive service, value unlocks and the carbon neutral agenda for logistics with partners and customers
Prepare transportation and warehousing costs savings total spend forecast and ensure the delivery according to given targets.
Support End to End cost analysis and develop improvement plan.
Effectively manage 3rd party relationships / performance in both logistics and Repacking, with KPI and benchmarking
Input to commercial contract (Logistic, electronic data exchange )
Evaluating cost to serve efficiency and cost, especially inefficiencies from ordering behavior
Work on repacking when needed, develop new capabilities and develop 1 to 3 years savings plans
Lead process improvements and change management as part of digital and transformation programs.
Holds operations/hub partners accountable in close collaboration with Production distribution network – innovating to create value within a global framework
Leading a team of approx. 7 people
WHAT YOU NEED TO SUCCEED:
Experiences & Qualifications
A minimum of 5 years of experience in supply chain functions as Make, Source, Plan, Deliver
Experience in being a Change Leader – leading diverse teams in landing transformational program
Ability to effectively switch between strategic thinking and short-term execution
Ability to lead projects effectively working collaboratively with cross-functional teams, as well as manage key stakeholders and external partners
Experience in leading and developing a team
Adaptive & flexible, to work in a fast-paced environment with dynamic business and industry challenges
Highly committed and willing to go the extra mile to support the team, project and company initiatives
Strong creative and problem-solving skills paired with strong presentation skills
Track record in ‘Operations’; and creating value with Partners
Skills
Strategy and goal setting
Driving improvement agenda
Stakeholder management & Communication skills
Leadership and coaching skills
Project management
Continues improvement skills
Ability to deal with 3rd parties
Risk management
WHAT WE OFFER:
30 days of vacation
Performance based annual bonus
Various benefit package (Multisport card, pension, life insurance, fruits & vegetable and Ice Cream at the office, etc.)
Laptop, mobile phone
Home office (flexibility to work from home or office)
Opportunity to buy Unilever products at discounted price in the employee online shop
Real learning opportunity in a multinational environment; open and friendly company culture
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.