OVERVIEW: 

Resettlement is at the heart of the IRC’s work with refugees. Services provided meet refugees’ basic needs for food, shelter, and legal rights in the early, critical stages of the long-term resettlement process. All activities lay the foundation for clients to become self-sufficient and contribute positively to their new community. The Resettlement Assistance Intern will support the Resettlement Supervisor in the quality assurance of files and service deliveries. 

Please note that this is an unpaid position. 

This is an in-person position.  

RESPONSIBILITIES: 

Assist in preparation of file set-up for all newly arrived and enrolled clients 

Assist caseworkers with providing resettlement services 

Upload client documents in an internal database 

Assist in managing direct financial assistance for clients and reconciliation of credit card statements 

Assist with service documentation through case notes and case file maintenance 

Conduct quality control of case files to ensure compliance and completion 

Administrative and clerical support to staff, including filing, copying, and distribution of client documents 

Support the Resettlement Supervisor in additional tasks as necessary 

BENEFITS: 

Develop relationships with all of the IRC staff members and clients of different cultural backgrounds 

Intern will acquire detailed knowledge of programs (e.g., Matching Grant, Arizona Refugee Resettlement Program, etc.) and public benefits available for refugees during their resettlement period 

The intern will learn reporting requirements for resettlement agencies  

The intern will gain exposure to case work in the resettlement field. 

Professional development and administrative assistant skills 

REQUIREMENTS: 

Punctuality, excellent time management skills, and a flexible schedule 

Outstanding communication and interpersonal abilities 

Ability to maintain confidentiality regarding client information 

Excellent organizational and leadership skills 

Strong Attention to detail 

Ability to work with minimal supervision 

Office and administration experience a plus, but training will be provided 

Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds 

Technology requirements: 

Interns will be required to use their own technology tools to work on virtual opportunities.  

IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc. 

All personal devices must: 

Be kept current with all operating system updates and security patches,  

Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a laptop.  

Have the lock screen set to 10 minutes or less with a password required to unlock the device 

Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. The lockout period must be no less than 30 minutes. 

Additional policy details will be discussed during orientation and training. 

CLEARANCES:  

All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or IRC policy. 

COMMITMENT: 

SUMMER: Minimum 20 hrs./wk. for 3 months  

FALL/SPRING: Minimum 15 hrs./wk. for 14 weeks 

Primary availability during IRC business hours (M- F; 9 am-5:00 pm) 

Preference given to applicants able to make a multi-term commitment 

Reports To: Caseworker as assigned; Josepha Ntakirutimana, RSS Supervisor.