**Duties and Responsibilities** · Proactively manage a portfolio of key accounts to execute collection strategies as well as the escalation of delinquent · Minimize Days Sales Outstanding (DSO), account balances over 30 days past due, and unapplied payments while increasing % current · Responsible for ensuring all receivable portfolios are collected within terms while adhering to professional, ethical and legal collections practices · Direct productivity improvement efforts to ensure all processes are efficient, cost effective, and consistent with overall department practices · Fully responsible for daily management of collections, including providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and deductions · Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments · Build strong account relationships through continued phone contact with sales/commercial and relevant stakeholders · Enlist the efforts of sales and senior management when necessary to accelerate the collection process · Establish and maintain effective and cooperative working relationships with all cross functional teams · Participate in process improvement to enhance customer satisfaction · Support Monthly Close · Support Monthly KPI metrics · Other duties as assigned **Key Competencies** · ERP Systems experience is desirable · Strong written and verbal communication skills are essential · Strong computer skills especially MS Office · Commitment to excellent customer service · Ability to prioritize and manage multiple responsibilities · Ability to work independently in a fast-paced high-volume environment to ensure proper application · Communicate with both internal and external customers to resolve problems and prevent orders and claims from being held or delayed · Support Customer Service by responding to all customer related inquiries to improve knowledge and ensure customer satisfaction (One Call=One Contact) · Identify process improvement by evaluating non-conformances and non-value-added activities to improve individual and company performance as well as customer satisfaction · Keep the Credit and Collections Supervisor informed of serious credit and collections problems · Cover work of other team members during absence and participate in special projects and related assignments as needed · Establish and communicate goals on an individual and team basis to achieve cash flow, DSO and aging objectives · Execute applicable Quality System processes · Customer Focus **Minimum Qualifications** · Must be proficient in Microsoft Office Word and Excel · Must have good keyboarding, typing and calculator skills · Must be able to read, analyze, and interpret general credit reports and information · Must have a working knowledge of Dun & Bradstreet, Experian or other related credit reports · Must be able to communicate professionally, verbally and in writing · Must be able to work independently and on a team · Must be able to work effectively in a fast-paced environment with shifting priorities Education & Experience · Four-year degree in Business, Finance, Economics or accounting is a plus · 2+ years relevant experience in an accounts receivable role – preferably with Shared Service Centre and multinational corporation background · ERP system experience a plus An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com