This role is highly technical and is named to customers to provide technical leadership and advice to other delivery teams to maximize customer satisfaction, assure Quality and maintain control of the services delivered in close collaboration with the CSS Technical Account Manager (TAM) to customers. The Strategic Technical Advisor is responsible to manage the technical resolution of critical Incidents when the customer's business function is down.

As the technical leader, the Strategic Technical Advisor works closely and directly with customer representatives, TAM, and different AM4HC tiers to ensure that the services described in the AM4HC contract are delivered efficiently and with the highest standards of quality. The role is mainly focused on technical proactive support which is a key differentiator in the AM4HC  support model. The  Strategic Technical Advisor tracks the AM4HC service delivery very closely and continuously in order to quickly detect and address any possible gaps

Career Level - IC4