L2 Operations for OSM application
Should support BAU incidents and Service Requests related to OSM.
Should be able to support OSM deployments and work on P1/P2/P3 issues related to OSM applications, troubleshoot and find RCAs.
Should be able to work both as an individual and in a team with good communications and inter-personal skills.
Performing root cause analysis for repeating and major issues and Automate using tools/skills.
Provide on-call support for P1/P2 issues during weekends/non-business hrs.
Should be able to support on highlighting/manage Production issues/requests with Domain/Oracle (via SR) whenever required
Must have technical/professional qualifications:
Hands on experience on Oracle OSM applications with respect to implementation in Telecom Domain.
WebLogic/Webservice/SQL and Unix and shell scripting.
Good functional knowledge in Telecom Domain.
Career Level - IC1