Job Title: Sr. Quality Evaluator with German and English Job Description We are looking for an enthusiastic **Sr Quality Evaluator** for one of our clients in Online Retail industry. Join our team of **\#GameChangers** in **Athens.** **Why join us** Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece. **What we offer:** + Indefinite contract + Competitive remuneration package (14 Salaries/year) + Achievable monthly performance bonus + Daily meal voucher in Up Hellas Mastercard + Private health insurance + Dental Care + Opportunities for international Career through Concentrix International Mobility program + Employee events + Free gym, well-being activities, and a rooftop cinema with Acropolis views + Enjoy your lunch break at our brand new corporate cafeteria **What you’ll be doing:** **Essential/core responsibilities** + Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email + Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) + Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices + Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes + Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies + Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) + Contribute to maintaining forms and legends documents + Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **Candidate's profile** + Strong attention to detail. + Self-starter, sense of urgency and works well under pressure. + Demonstrated ability to multi-task and meet timelines o deliverables. + Proficient in Microsoft Office. + Strong communication skills, both written and verbal. + **German language proficiency (minimum C1)** and English minimum B2 level **Working model : from the office** **Location : Athens, Greece** _Please note that non-EU residents must have a valid work permit in Greece to be considered for employment._ **_Concentrix_** **_Hellas is an equal-opportunity employer_** **_Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws._** Location: GRC Athens - Ilia Iliou 51 Language Requirements: English (Required), German (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**