Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

Manage a team of monitoring analysts located across the globeServe as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutionsDevelop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violationsBuild strategy and incident workflows that align with business needs and the team’s functional capabilitiesCreate tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance eventsAutomate alerts and workflowsDrive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analysesDesign and launch robust and intuitive dashboards supporting best in class money movement client experienceCreate and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertiseDistill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environmentIndependently perform analysis to derive insights and render robust, thoughtful resultsCompare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunityDevelop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhDUnderstanding of payments and money movement rules, compliance, and regulatory requirementsExperience managing a global operational monitoring function including real-time data and development of incident management workflowsProven success automating data, insights, and processesFamiliarity with Microsoft Dynamics or other ERP/CRM toolsProficiency in Tableau and experience with best in class data visualizationExperience with Elasticsearch, OpenSearch, and Kibana dashboard and alerting creationHigh level of proficiency manipulating data from a variety of sources - Big data skills (Hadoop, Hive, Spark) and/or SQL skills requiredStrong verbal, written, and interpersonal skills with the ability to summarize complex topics into easy to understand piecesProficient in all MS Office applications with advanced Excel spreadsheet skillsFunctional knowledge of programming languages such as Python, Java, and/or Shell ScriptingStrong strategic thinking, problem-solving, and decision-making abilities, with the ability to translate complex data into actionable insightsAbility to interact and manage stakeholders globally and across time-zonesVisa experience or knowledge of the payments industry

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 130,800.00 to 200,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.