**Job Title: Sr. Coord Commer Serv, FFE LATAM, P&B (Cotia, SP)** **City: Cotia, SP** **Work Model: Hybrid** **Clevel: S13** As Sr. Coord Commer Serv, FFE LATAM, P&B you will be responsible for you will be responsible for leading account administration and support, ensuring excellence in customer service while effectively coordinating with support teams. Additionally, you will monitor key performance indicators (KPIs), manage commercial data, and provide analytical support for sales strategies. Your role will also involve generating performance reports, collaborating on administrative tasks, and contributing to sales forecasting activities. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. **Your key responsibilities** + Coordinate commercial services: pre-sales and post-sales. + Ensure excellence and a high level of customer satisfaction by coordinating response time and effectiveness across support areas. + Manage commercial information data for strategic control and management. + Monitor performance and vitality KPIs. + Create analytical sales performance reports to support commercial strategy. + Analyze and evaluate data to guide business decisions. + Coordinate administrative activities. + Analyze and determine business directions for effective strategic bases (Forecast, Budget, and Landing). **You Bring** + Business Administration degree, Marketing, Engineering, or related fields. + Previous experience in a similar role or related areas. + Power BI experience, creation and editing. + Advanced Excel skills. + Fluent English. + Strong interpersonal skills. + A commercial and motivational profile. + High analytical capability. **We Bring** + A space to grow, encouraging and supporting curiosity and an open mindset. + The opportunity to work in a company where sustainability is much more than a claim—it is fundamental to our strategy and purpose. + A flexible work environment that empowers people to take ownership of their work and results. + Barrier-free communities within our organization, where all employees are equally valued and respected, regardless of their background, beliefs, or identity. + A strong belief that working together with our customers is the key to achieving great results. + A commitment to teamwork and continuous learning to drive progress and create a better future. **How to apply** Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. **Equal opportunities commitment** dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. **About dsm-firmenich** As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com