Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Sr Consultant Specialist Client Success Manager is a client facing individual contributor role serving as a client ops relationship optimization subject matter expert.
The Sr Consultant enables new client capabilities promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities. The individual is expected to have a keen insight into Visas product offerings best practices and calls for deep collaboration and partnership with leadership across functions.
This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan.
The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.This role serves as a functional specialist located in North America Region in multiple locations Atlanta Ashburn Austin Denver Miami and reporting to NA Sponsor Banks Segment Director.Responsibilities includeOversee implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed productsEnsure Client operational goals and success metrics for their portfolio of clients product landscape is understoodFoster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success PlansDrive and deliver initiatives to improve client adoption of card programs VAS products and use of Visas self service toolsStay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain pointsMaintain strong relationships with Client Services and other cross functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance- Provide leadership thought as a subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local market and product needs to continually enhance the Client experienceSupport periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metricsProactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as neededAdvocate for Clients through strong operational excellence by driving complicated and cross functional initiatives in support of Client goals and incorporating automated solutions to achieve efficiency and productivity operational improvements.Intermediate proficiency in the following skillsBuilding client relationships Build credibility and create trust based relations partner with clients to build their businessBecoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnershipsSuccess planning Build measurable actions plans to help clients achieve their business goals and realize value from their products solutionsClient engagement Communicate clearly and effectively with clientsProactiveness Think ahead and actCritical thinking Take ownership over problems and find creative solutions to complex problemsTechnical skills Continuous acquisition application and refinement of technical skills relevant to the role and payments
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2years of work experience with a PhD
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or morerelevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD,MD) or 3 or more years of experience with a PhDPrevious Experience as a CSM on Payments segment, client management,problem solver, analytical and strategic thinkingTechnically proficient in payments schemes transaction flows ideally withexperience on Visanet and DPS ProcessingAble to communicate complex technical terms and processes in businesslanguage tailored to clientSelf-starter able to achieve results as part of an effective team located in NorthAmerica regionAble to effectively prioritize and multitask under deadlinesExperience representing technical and or business issues and solutions toinfluence audiences at multiple levels of an organization including executivesin support of strategic business plansIn-depth knowledge of the payment industry trends threats competitorsregulatory environmentsCertifications or qualifications in Client Customer Success projectmanagement or related areas of practice and expertise
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 120,900 to 185,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.