About this Opportunity:

Join Ericsson, a diverse and forward-thinking company, as a Senior Manager of Systems and Operations Excellence. This pivotal role within Talent Acquisition Operations at GSSC offers the chance to lead strategic initiatives that enhance operational effectiveness and drive impactful delivery outcomes. You will be responsible for end-to-end delivery ownership, operational accountability, and leadership across key functions, including Offer Desk, Background Verification (BGV), Onboarding, Vendor Governance, and Stakeholder Reporting. Your strong leadership capabilities and focus on continuous process and simplification improvements will drive high-impact delivery and innovation through workflow automation and simplification.

What You Will Do:

Lead and manage comprehensive processes within Talent Acquisition Operations to ensure delivery excellence and accountability.

Drive adherence to Service Level Agreements (SLAs) and Objectives and Key Results (OKRs) across operational functions.

Identify opportunities for efficiency and productivity enhancements via digital transformation, simplification, and workflow automations.

Build and maintain strong relationships with internal stakeholders (Talent Partners, HRBP leads, global business leaders) and external vendors, ensuring alignment and proactive communication.

Act as a liaison for all market area SPOCs to facilitate collaboration and stakeholder satisfaction.

Attract and retain top talent by aligning the role with market benchmarks to strengthen the talent proposition.

Monitor adherence to SLAs and OKRs, ensuring operational efficiency and accountability.

Partner with leadership to identify opportunities for workflow simplification and automation, driving digital transformation.

Develop the role as a future successor for senior leadership positions, strengthening the internal talent pipeline.

Establish a robust governance framework that ensures long-term continuity and structure within the organization.

The Skills You Bring:

Visionary Thinking: Ability to develop and articulate a clear strategic vision for the team and organization.

Adaptability: Ability to pivot strategies and approaches in dynamic environments.

Decision-Making: Making informed, timely, and effective decisions using data analytics.

Communication: Clear conveyance of ideas, expectations, and feedback; active listening and transparency.

Collaboration: Building strong relationships and networks within and outside the organization.

Empowerment: Supporting and enabling team members to take ownership of their roles.

Integrity and Ethics: Demonstrating honesty and ethical behavior in all interactions.

Resilience: Maintaining composure and perseverance in the face of challenges.

Validated Skill Indicators:

Bachelor's degree

MBA, preferably in Human Resource.

8-10 years of leadership experience in Talent Acquisition Operations systems and operations excellence, delivery management, simplification, workflow automation, and data analytics