Overall Role Purpose

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Responsible for timely and accurate Performance Management and Controlling reporting to stakeholders

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Key Activities

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Performance Management:

\n\nPrepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.\nAccurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.\nEnsure quality and timeliness of performance reports from SSC to Business Partners.\nEnsure timely responses to queries.\nWork in collaboration with Global Performance Management for the timely submissions of GKPI data.\nPerform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.\n\n

Controlling:

\n\nGenerate financial reports and analysis to support management\nPrepare Service Level Agreement (SLA) Recharge amount, billable FTE & volume of transactions processed by tasks\nSupport preparation of the Annual Operating Plan (AOP) / budget\n

Skills & Requirement

\n\nSystem knowledge: Good knowledge of SAP, Billing Systems (DVRA, IBS+,etc).\nExcellent skills in MS Office especially Excel (VB), Power Point, knowledge of Access, Power BI\nIndependent and able to work with minimum supervision.\nExcellent verbal and writing skills (sentence structure and grammar).\nProactive communicator, having good interpersonal skills.\nDigital and Data acumen.\n