Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management

Overview:
MasterCard Services enable customers to make smarter decisions and reach better outcomes with a tailored portfolio of solutions, where we:

•\tharness the power of real-time, anonymized, aggregated transaction data; powerful software platforms, and a wealth of expertise
•\tempower our customers to make better, data-driven decisions by distilling actionable insights from data, creating a holistic view of cardholder behaviour beyond the confines of an issuer’s own perspective.
•\twork with financial institutions, retailers, telecommunications organizations, travel companies, etc. across the private and public sectors
Product Management Teams within Mastercard Services:
The Global Product management team is seeking an accomplished product management specialist to support the design, development, and evolution of some of its products. To achieve this, we:
•\tDevelop & maintain globally relevant solutions that are scalable and serve an array of customer segments
•\tTranslate our deep understanding of our customer’s needs into products and solutions that drive significant value for them and enhance their cardholder’s experience
•\tBalance the long-term direction of a product with the immediate needs and constraints by fully understanding the technical, competitive, and commercial contexts of the products we manage, and the complementary products also available from Mastercard
•\tAct as connectors to ensure the commercial and technological success of our products by working across multiple, cross-functional teams (e.g. Sales and Marketing, Technology, Data, etc.)
 
Role:
•\tPartner with senior product managers to drive product development from opportunity identification to launching solutions
•\tCollaborate with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives and market trends which could involve:
•\tDesign product concepts, conduct user testing and, and define/ iterate a product’s roadmap
•\tPartner with UX designers, data engineering, developers, and technology teams (internal and external) to gather and document product requirements, technical capabilities, and customer experiences
•\tOversee the development of features in the product roadmap
•\tPrioritize development of features as they align against product strategy
•\tDefine product usage metrics and work with development teams to monitor
•\tDeepen understanding of customers’ needs, motivations, and pain points
•\tBuild strong working relationships with a diverse group of internal and external stakeholders
•\tIdentify issues, risks, and dependencies to track product development
•\tOwn and manage product documentation that expands knowledge beyond product team
•\tContribute to efforts to shape product management and foster an agile, user-focused, product-led culture
About you:
•\tStrong organizational and project management skills: ability to deal with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadline
•\tEffective verbal and written communication skills: with the ability to effectively engage with both technical and non-technical stakeholders (e.g. engineers, CX designers, and other PMs) to define and implement product features, updates, etc.
•\tTakes initiative to build relationships with own team, contributing ideas in meetings and developing relationships with key internal partners within an assigned area
•\tNatural problem solver: Curious, analytical, excited about product development
•\tCustomer centric: strong focus on delivering customer value through best-in-class product development
•\tEagerness to learn new business knowledge, technologies, tools or systems and make a point to offer ideas/solutions
•\tBachelor’s degree required: an advanced degree is advantageous

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.