Responsible for ensuring the smooth operation of Card Systems by providing effective and efficient support with respect to the Card Technology environment. Responsible for resolving problems by applying ITIL methodology to ensure process improvements and systems enhancements lead to improved system performance and stability. Responsible for troubleshooting and ensuring incidents are responded to and resolved within the required service level agreements. Responsible to manage projects within an agile project methodology. Responsible to manage change as per the defined change management process. Identify requirements for data retrieval and provide information by designing methods to collect and retrieve required data. Prepare reports by collecting, analysing, and summarising information. Works within a team to accomplish related results as needed.