International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.

Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna’s membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.

Responsibilities and Duties

Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.Maintain the membership database, by accurately recording and updating information receivedEnsure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements Communicate directly with clients via email and telephone within the agreed service levelsMonitor productivity to ensure you are always achieving own and team productivity and accuracy goals

Required:

Database Entry and/or Database Management experience essentialFluent Spanish is essential for the roleExperience within a Customer Service environment Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageousDiploma or Degree certificate requiredExperience from an insurance background preferred

Skills:

Strong interpersonal skills with excellent written/verbal communication skills in both English and SpanishMust possess excellent attention to detail, with a high level of accuracy Must be able to review information and exercise judgementAbility to organise, prioritise and manage workflow to meet individual and team production standardsAbility to work under own initiativeCustomer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvementsGood analytical skillsAbility to navigate systems and applications with easeRegulatory awarenessAbility to work within a large teamAdaptable to change with a flexible approach to supporting team task

OUR OFFER

A challenging job in an international and growing enterprise. A dynamic, and entrepreneurial company culture that values and stimulates initiative. Attractive salary conditions with extra-legal benefits. 

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.