Spa Receptionist
kempinski
Spa Receptionist
DescriptionThe incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. \n
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Key ResponsibilitiesThe job of Spa Receptionist is executed satisfactorily when:\nHygiene standards are strictly monitored and followed.\nQuality audit results are 85% and above.\nWhen all the Spa guests are 100% satisfied with the Spa services.\nReceptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.\nGreets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.\nProvides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.\nFor visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly and endorse to the team.\nHandles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt. \nTargets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.\nAt the end of the shift balances the cash register.\nReceives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle. \nLiaises with therapists in case of bookings and / or cancellations from members / guests.\nUpon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.\nDaily, Weekly and Monthly reports to be completed with details.\nMakes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.\n\n
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Skills, Knowledge and Expertise\nIn possession of a work permit to work in Malta and having a Skills Pass.\nExcellent oral and written skills in the Maltese language will be considered an asset.\nExcellent oral and written skills in the English language is a must.\nAn additional language would be beneficial.\nOther skills required:\nClient facing experience within reception or front of house.\nTelephone system operations.\nBusiness writing.\nPublic relations and marketing.\nStock and retail management.\nHigh levels of customer service.\nIndustry analysis.\nComputer literate with experience of ‘in house’ booking/database systems.\nExperience within 7 day operation.\nGood level of education.\n
Application Deadline: 30 April 2025
Department: Spa & Recreation
Employment Type: Fixed Term - Full Time
Location: Malta - Gozo
Reporting To: Spa Manager
DescriptionThe incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. \n
\n
Key ResponsibilitiesThe job of Spa Receptionist is executed satisfactorily when:\nHygiene standards are strictly monitored and followed.\nQuality audit results are 85% and above.\nWhen all the Spa guests are 100% satisfied with the Spa services.\nReceptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.\nGreets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.\nProvides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.\nFor visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly and endorse to the team.\nHandles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt. \nTargets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.\nAt the end of the shift balances the cash register.\nReceives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle. \nLiaises with therapists in case of bookings and / or cancellations from members / guests.\nUpon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.\nDaily, Weekly and Monthly reports to be completed with details.\nMakes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.\n\n
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Skills, Knowledge and Expertise\nIn possession of a work permit to work in Malta and having a Skills Pass.\nExcellent oral and written skills in the Maltese language will be considered an asset.\nExcellent oral and written skills in the English language is a must.\nAn additional language would be beneficial.\nOther skills required:\nClient facing experience within reception or front of house.\nTelephone system operations.\nBusiness writing.\nPublic relations and marketing.\nStock and retail management.\nHigh levels of customer service.\nIndustry analysis.\nComputer literate with experience of ‘in house’ booking/database systems.\nExperience within 7 day operation.\nGood level of education.\n
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