We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Title: Support Team Manager

Location: Ho Chi Minh, Vietnam

Expected travel: 0 – 10%

 

Purpose and Objectives

We are seeking an experienced and dynamic leader for a permanent expat opportunity in Ho Chi Minh City, Vietnam. This is an exciting leadership opportunity to help establish and shape a Technical Support presence in a new location. This role requires expertise in managing and developing teams, driving operational excellence, and delivering outstanding customer satisfaction. The ideal candidate will have a strong background in technical support, SAP solutions, and customer engagement.

As a Solution Support Manager, you will lead a team of highly skilled support professionals responsible for troubleshooting and resolving complex customer issues reported through various industry-leading channels. You will work closely with development teams, leverage knowledge databases, simulate problems, and provide remote support to ensure a seamless customer experience. Your leadership will be critical in maintaining high customer satisfaction and fostering a culture of innovation and excellence.

Areas of Expertise

We are looking for expertise in the following areas:

SAP S/4HANA Financials Controlling SAP S/4HANA Sales SAP S/4HANA Sourcing & Procurement

Key Responsibilities

Accountability

Lead and coordinate the daily activities of the support team. Set team priorities to ensure timely and high-quality task completion. Manage team performance, provide mentoring and coaching, and foster professional development. Create an environment where individuals and teams can perform at their highest level. Ensure the team operates efficiently and meets key performance metrics. Contribute to budget management within the scope of a higher-level manager's oversight.

Complexity

Make informed day-to-day decisions based on expertise and business requirements. Collaborate with higher management and cross-functional teams to drive objectives. Analyze complex situations and data to develop effective solutions. Exercise sound judgment within established guidelines and policies. Lead change and inspiring innovation to advance our strategic priorities.

Experience

Strong technical and business skills with in-depth knowledge in one or more specialized areas. Proven experience managing and leading remote teams across multiple time zones, ensuring alignment, productivity, and strong team engagement. Seeking a dynamic leader with proven experience in efficiently building and scaling new teams from the ground up.

Communication

Build and maintain effective partnerships with internal and external stakeholders. Inspire collaboration and foster a culture of open communication. Encourage the team to share ideas and contribute to problem-solving. Clearly define team objectives and communicate expectations.

Qualifications and Competencies

Required:

Bachelor's degree or College diploma in Computer Science, Business, Technology, or Mathematics. Strong affinity for IT and technology. Excellent communication and customer service skills. High proficiency in English (spoken and written). Professional, open, and adaptable communication style. Strong team player with the ability to adapt quickly to new challenges. Passion for engaging with customers and delivering excellent service.

Preferred:

7+ years of SAP experience (technical or functional). Leadership experience: 3+ years in leading software Support teams Experience in technical support or a customer-facing role. Experience in the Technologies we support.

This is an exceptional opportunity to lead a high-performing team, make a significant business impact, and grow your career in one of the most vibrant cities in the world. If you have the leadership skills, technical expertise, and customer focus to excel in this role, we encourage you to apply!

 

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 424002  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.