We need people with a passion towards customer satisfaction and expertise in distributed systems, security, and highly available services.  An entrepreneurial, fast-paced mentality is critical for success in this position: a passionate can-do attitude, exceptional communication skills, and the ability to collaborate while acting as a thought leader in your area of expertise.

Job Description

Define technology and operational strategy and supporting roadmaps Manage the design, development, and operations of the team. Recruit and continue to build out a capable and cohesive engineering team. Drive continuous improvement through the ability to see & understand the current state and future state Ability to translate and message impactful business stories that drive action Able to thrive in ambiguous situations, identify/create process, and governance where needed Own and drive strategies that optimize operational performance Identify, influence, and support key decision points that optimize customer experience Partner and maintain key relationships with Operations, Support, Product Management and Engineering organizations Develop and monitor metrics to measure key performance indicators and business performance Partner with teams to develop tools, dashboards & automation to deliver customer-centric innovation safely

 

Career Level - M4