Who We Are

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world’s most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high-performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.

What you’ll do

You will provide cloud operations for OCI ONSR realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers.

Note - this role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation with on-call duties, including nights, weekends and public holidays. 

Escalation points for SOEs during complex or high-impact incidents. Manage and execute complex manual Change Management tickets, by working closely with the service teams to ensure safety and minimal disruption to services. Support the on-boarding of new services and tools, ensuring they are operationally ready and properly integrated. Provide mentorship and training to SOEs, helping build team capability and confidence. Create and maintain clear, useful documentation for operational processes and system support. Identify areas of manual work and drive automation to reduce toil and improve efficiency.  Automate tasks to enable continuous delivery and ensure continuous availability with minimal human overhead Recognize unsafe or inefficient practices and work with teams to design safer, more effective solutions. Complete change requests to enable new functionality and maintain realm compliance Ensure timely resolution of incidents, service requests, and change requests Collaborate with global service and engineering teams Define and drive change management, continuous integration, and deployment best practices Help create and maintain real-world production architectures, scalability, and system design Use a methodical approach to troubleshoot, large, complex, interconnected systems

We also use…

Linux and Unix operating systems Docker, Kubernetes, and Terraform Scripting languages such as Shell, Perl, Python, Java, and Go