Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Service Operation Specialist is responsible for supporting field service engineers, managing Work Orders, responding to customer queries, issuing quotes, processing sales orders, tracking shipment, and billing.

This position reports to the Service Delivery Operations manager and is part of the Equipment Services in Hardware Solutions organization located in Seoul, Korea and will be an on-site role.

What you will do:

Day to day service delivery: Supporting field service engineers with work orders, parts orders, parts escalations, qualification services request submission and trunk stock management. Inquiry to Order process: The series of steps taken from receiving an inquiry to receiving a customer order, including answering customer calls, issuing quotations, raising POs, new customer creation request, and customer’s purchasing system management. Order to Cash process: The processes cover from a customer placing an order to receiving payment, including order processing in Oracle, fulfillment, invoicing, and payment collection.Service contract orders management: Creating contract sales orders in Oracle, invoicing and supporting audit(internal/external) regularly.  Inventory management: Prepare yearly Physical Inventory documentation, daily stock balancing may be needed as part of engineer stock management.Responsible to execute all new ServiceMax releases and take care of system issues and enhancement.Participate in projects and other internal initiatives assigned within a team or business when needed.

Who you are:

Bachelor’s degreeGood English communication skills, both written and verbalExperience with Oracle and Salesforce is an advantage, strong computer proficiency especially in ExcelMinimum 34 years of experience in a professional business environmentProvide qualities with willingness to learn, ability to work well under pressure and with minimal supervision, optimistic team player

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.