**About Pearson:** Pearson is a global education company dedicated to helping people around the world make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we empower individuals to learn whatever, wherever, and however they choose. At Pearson, we are committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we continuously re-examine the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. **Job Purpose:** We are seeking individuals who can serve as a liaison between our Pearson Infrastructure and Operations (I&O) Site Reliabiity Engineering teams and the various business and product teams we support. In this role, you will become an expert in our products and services while maintaining close alignment with the customer’s business needs, processes, and future directions. The goal is to ensure the SRE teams are closely aligned with what’s important to our customers, reducing barriers and enabling success. This role will also be responsible for leading technology projects, ensuring effective delivery and execution, and providing end-to-end guidance from solution design and requirement notification to final customer acceptance. You will represent the I&O organization in interactions with internal customers and peer teams across multiple Pearson organizations. **Responsibilities:** Develop a deep knowledge of the business partner’s business unit and strategic visions/roadmaps to build positive relationships, both horizontally and vertically. Think strategically by identifying opportunities to improve processes, interactions, and services, integrating business strategies and goals into I&O roadmaps. Educate businesses about I&O services, processes, roles, and capabilities. Coach business leaders and enable them to articulate their needs and requirements to advance business performance. Leverage agile frameworks to plan, prioritize, and execute solutions. Evaluate upcoming project initiatives and engage with the appropriate parties to facilitate success. Create, manage, and report on the financial progress of the projects. Use tools and technology to make data-driven decisions around projects and processes. Create project plans and manage a matrix team of resources ensuring timely execution and delivery. Review and negotiate internal and external customer requirements and recommend best practices for existing Pearson offerings. Identify, document, negotiate, and manage scope change and costs within technology projects. Determine project resource requirements and negotiate with stakeholders for resource commitments. Interface with managers and other development groups to continuously improve product deployment and implementation processes and strategies. Facilitate meetings and reviews with a high degree of professionalism, work ethic, and integrity, looking out for future roadblocks/issues. Measure and communicate value realized with the business on a periodic basis. Be aware of service-impacting incidents and communicate progress to both internal and external stakeholders. Evangelize cloud operation best practices. Be creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs. **Experience:** 5+ years of experience in an enterprise environment. 5+ years of experience facilitating the development and implementation of business initiatives and projects, based on management goals and objectives. A minimum of five (5) years of experience in technical project management. Bachelor's degree or equivalent preferred. Agile certification is desired. Amazon Web Services Solutions Architect Certification is a plus; however, we will help you get there if you don’t have it. Knowledge of cloud hosting practices and platforms (AWS, Azure, etc.). Experience supporting customer-facing, high-volume, mission-critical applications strongly preferred. Ability to understand, analyze, and communicate technical designs, project issues, and project status is required. **Skills:** A strategic thinker and listener who clearly understands a technical problem before trying to solve it. An organized team player who could manage multiple tasks. Experienced in relationship-building with the ability to listen, build rapport, and credibility as a strategic partner. Demonstrated ability to effectively manage project commitments and set expectations to achieve quality solutions driving actions through to resolution. Ability to incorporate technical and business knowledge in the analysis of product or project solutions. Demonstrated ability to work productively with diverse teams. Ability to effectively present technical and non-technical information to internal customers and senior management. Skilled and experienced at breaking down silos, negotiating conflict, and problem-solving leading change using positive and collaborative methods. Understand and influence integration of business strategies into technology. Strong communication skills in writing, speaking, and presenting. Some travel could be required (~10-25%). **Why work at Pearson?** Be part of a forward-thinking company that values innovation and excellence. Work in a supportive and collaborative environment where your contributions are recognized and rewarded. Opportunities for professional growth and development through ongoing training and mentorship. Competitive compensation and benefits package. **Come join us!** **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** PROJECT/PROGRAMME MANAGEMENT **Organization:** Corporate Strategy & Technology **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 19322