As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job description

Required Skills:Technical•        6-10 Years of experience as an Administrator/Developer with strong solid grasp on OAS, OAC, FAW, OBIEE, and OBIA•        Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups) is a must.•        Confirmed understanding on Oracle Database/Essbase would be an added advantage.•        Solid grasp on Data.����        Knowledge on SSO/SSL/LDAP would be useful.•        Knowledge on Oracle Discoverer would be added advantage•        Should have worked on UNIX/Linux Operating System 

Customer Management•        Ability to identify customer problem and provide technical solution in timely manner•        Ability to understand customer vitality and sensitivity of problem•        Strong Verbal and Written communication skills•        Ability to speak authoritatively.•        Ability to work well with demanding customer environment and delight customer��        Strong Alignment to Process and be process champion

Product and Technology:Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA and OAC.

Career Level - IC3