We are seeking an experienced, organized, proactive, and analytical Senior Strategic Initiatives/Project Manager for a pivotal role within the Customer Success Organization, reporting to the Customer Success Enablement Leader.

This role is responsible for developing comprehensive project plans for Customer Success Executives and Leadership, while partnering with internal teams, as well as with cross-functional, cross-organizational stakeholders. Executing strategic initiatives and programs—and ensuring their successful adoption—is vital to the success of both our organization and our customers.

A data-driven approach to designing and implementing programs is essential. Ongoing follow-up and mentorship are crucial, as these efforts will directly impact customer engagement, satisfaction, and long-term business growth. You will provide data-driven analysis and reporting to leadership on project and program adoption and success, as well as proactively identify potential risks and propose mitigation plans.

In this role, you will drive and enable process improvements, collaborate with teams to define, schedule, track, and communicate the status of projects and deliverables, and ensure alignment with executive management.

This position requires exceptional organizational skills, a strategic mindset, and a strong customer-centric approach. The Project Manager will play a key role in helping the Customer Success Organization exceed client expectations, build long-term relationships, and contribute to the overall success and growth of the company.

About the business 

The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health’s solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales. 

CUSTOMER SUCCESS 
We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos. 

PRODUCT SUCCESS  
We demonstrate the art of the possible across Oracle Health’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s). 

CONSULTING/IMPLEMENTOR SUCCESS  
We work with consulting to ensure delivery and go-live success is the gateway to customer success. 

GTM SUCCESS  
We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health’s Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.