Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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Provide technical underwriting expertise with a clear focus on growth, profitability, efficiency and customer satisfaction. Manage the Personal Lines product set in line with the company risk appetite and business strategy. Responsible for risk evaluation and selection/rejection of new and renewal business to ensure profitability across all assigned accounts within the portfolio.

Manage the underwriting on the product set

Develop tools to support the Personal Lines underwriting framework including product wording, risk acceptance criteria, underwriting rules & guidelines, retention limits, maintenance of Greenbox and other available and relevant system tools (TIA/ MYOMI) and survey standards where required.

Monitors market conditions, competitive landscape regulatory and technological changes and provides feedback on complaints to ensure the product offering remains relevant and competitive.

Assists the process of any implementing any product or underwriting changes (e.g. setting up business requirements, obtain signoffs and testing with relevant stakeholders).

Assist in developing the underwriting framework and guidelines in line with business strategy and implement into the various Third-Party policy administration systems with particular emphasis on Greenbox.

Monitor and track compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified.

Collaborate with the business to facilitate the process of product procurement approvals, on-boarding and launch to market.

Provide technical underwriting expertise with a clear focus on growth, profitability, efficiency and customer satisfaction

Resolves day-to-day technical referrals on larger or more complex risks.

Provide training to the larger underwriting teams working in the business environment on personal lines products, changes, upgrades, limitations. Assist with training with all stakeholders.

Responsible for risk evaluation and selection/rejection of new and renewal business to ensure profitability that exceeds underwriters’ mandates.

Perform risk evaluation for all referred queries and issues.

Monitor and evaluate profitability as measured by loss ratio improvement.

Accountable for the accuracy and completeness of renewal data for assigned cases.

Participate in interdepartmental discussions on Personal Lines business issues and make recommendations regarding policy, product, systems (Greenbox) to align business units.

Approve above mandate referrals by combining research outcomes, experience, intuition and business acumen to fully understand the risk and the impact of the referral.

Continuous improvement to ensure effective service

Ensure statutory and legislative knowledge is always current to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

Ensure adherence to organisational policies, practices, guides, mandates and procedures.

Identify solutions to enhance cost effectiveness and increase operational efficiency.

Service delivery to ensure customer satisfaction

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

Develop work routines in line with operational plans / schedules to manage achievement of service delivery goals.

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Collaborate, develop and maintain the referral framework for queries emanating from the Office of the Internal Ombud Office, National Financial Ombud Scheme South Africa (NFO) and Claims.

Cost control and governance adherence

Proactively ensure use of time, of resources, materials or equipment is in line with policies and procedures.

Comply with corporate governance policies, procedures and standards.

Operate within agreed mandates.

Quality people practices

Align own behaviour with the organisation culture and values.

Share and transfer product, process and systems knowledge to colleagues.

Ensure achievement of own performance objectives are aligned with Key Performance Indicators (KPIs)

Actively share information with other team members regarding successes, issues, trends and ideas.

Actively participate in own professional development and career path.

Actively promote a culture of learning and high-performance culture amongst team members in an Agile business environment.

Experience, knowledge & skills required

Equivalent NQF Level 7 qualification in general insurance.

5 – 8 years’ experience in Personal Lines technical underwriting or product development.

Skills

Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk, Insurance Product Management, Insurance Sales, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Risk Based Pricing, Risk Management, Underwriting Management

Competencies

Action OrientedBusiness InsightCommunicates EffectivelyDecision QualityFinancial AcumenInstills TrustManages ComplexityOptimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

15 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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