Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

Senior Specialist - Customer Experience Designer
Job Description Summary

We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team at our development center in Pune.
The design function works as part of wider cross-functional teams that form organically around data product ideas – collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML).
Role
•\tDesign of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
•\tParticipate in \"Design Thinking\" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
•\tExplore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance
•\tLeverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
•\tHelp define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
•\tCreation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things
•\tWork on future state conceptual designs, driving experimentation that improves the quality of product design overall.
•\tWork closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard.
•\tWork closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
•\tEnsure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
•\tLiaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
•\tDrive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers
•\tHelp define the next generation of data and data-driven products and their visualization – and through doing so, help shape the future of Mastercard and its growth

Required Experience / Knowledge / Skills (Core)
Interaction Design:
•\tExperience developing User Archetypes and Personas and user journeys to inform product design decisions
•\tExperience in rapid prototyping (Lean UX and Design Thinking)
•\tExperience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
•\tExperience in the implementation of creative, useable and compelling visual mockups and prototypes.
•\tExperience working with complex information architectures
•\tExperience of design-experiences across multiple media
•\tExperience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
•\tAn understanding of complex information architectures for digital applications

Additional Experience / Knowledge / Skills
Visual Design:
•\tExperience in articulating elegant and engaging visual experiences using sketches, storyboards, and within prototypes
•\tHighly proficient in the creation of useable, compelling and elegant visual mockups and prototypes.
•\tExperience of visual design across multiple media and form factors: web; mobile; Internet-of-Things (IOT)
•\tExtensive and demonstrable experience using leading VXD software packages such as Adobe Creative Cloud / Suite (Photoshop, InDesign, Illustrator etc.) / Experience Design, Serif DrawPlus, Corel DRAW Graphics Suite / PaintShopPro, Art Rage, Xara or equivalent
•\tAn understanding of complex information architectures for visual representation
•\tAny experience in motion graphic design is a strong plus
•\tAny experience in 3D modeling also a strong plus
Research:
•\tExperience consuming UX research
•\tExperience in leading “Design Thinking” workshops with customers to identify requirements and ideate on potential product solutions.
•\tAbility to identify best-in-class user experience through competitor analysis
•\tExperience of iterative “design-test-re-design” methodology to collect real user feedback to incorporate back into the design
Candidate
•\tPrior experience working in a world-beating UX team
•\tExperience working/multi-tasking in an extremely fast-paced startup-like environment
•\tExperience in client-facing engagements, preferably in leading them
•\tEmpathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
•\tPassionate about the possibility of data driven experiences – so-called “emergent ontologies” (patterns in the data) driving UX and UI. Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)
•\tDefensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
•\tDefensible point-of-view on gamification
•\tInterest in VUIs (Voice Interfaces)
•\tDemonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc.
•\tDemonstrable knowledge of ergonomic and usability best practices
•\tBachelors or Masters Degree in Design for Interactive Media, or equivalent experience
•\tWorld-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
•\tDemonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.