Requisition ID: 427403
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-2
Additional Locations: 

 

 

ORIGINAL POSTING DATE: 05/19/25 

 

Job Title: Senior Solutions Support Architect 

Location: Palo Alto, CA 

Work Model: Hybrid Work Model 

 

Purpose and Objective:   

Ariba, Inc. seeks a Senior Solution Support Architect to be responsible for testing, maintaining and monitoring systems for Ariba Network, including Cloud Integration Gateway Supplier side issues and End to end Integration of IES integration for customers. 

 

Expectations and Tasks: Cross-organizational lead for Ariba Network issues, including product issues and Cloud Health monitoring. Predictive and proactive support using Cloud Health to identify issues before customer reports and fix them. Develop tools that improve Supportability and usability of SAP products. Setup automated monitoring within Cloud Health for Ariba network business flows and train Support Engineers to troubleshoot and fix all issue proactively. Represent SAP Ariba in any customer-facing situation for Ariba Network and Cloud Integration Gateway as the Product Expert. Debug Java code using Opengrok to obtain access to the Ariba codes for customer issues reported in the space of Ariba Network, Catalog Integration with Guided Buying, SSO related issues, and Cloud Integration Gateway requiring working knowledge of Object-Oriented programming, SAP ABAP programming and Partner Directory. Report defects identified though Cloud Health monitoring and discussed urgent issue with Development Architects and Leadership. Engage and collaborate with multiple teams such as delivery, consulting, sales, deployment, engineering, supplier integrators, supplier catalog integration team, Quality teams, Product managers, Product owners, and multiple team in support organization to drive/ resolve customer issues /innovate new features and functionality /improve the product quality / pro-actively handle many complex situations for any customers/ assisting and collaborating with any team within the organization.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Physics, Information Systems or a related field and six years of progressive post-baccalaureate experience in the job offered or a related occupation. In the alternative, the employer will accept a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Physics, Information Systems or a related field and four years of experience in the job offered or a related occupation. 

 

Qualifications/Skills and Competencies Experience:  

 

Experience must involve three years in each of the following:  

ABAP 

Enterprise Resource Planning; 

Analyzing system Landscape and Technical Issues; 

SQL; 

HR Domain developments of custom programs for customers; 

Object-Oriented Programming; 

Technical Documentation writing; and 

Defect Management including Collaboration, Implementation and Troubleshooting and Fixing. 

Experience must also include each of the following: 

Materials Management and Sales Distribution business process lifecycle developments of custom programs for customers; and 

Business Process Design and Development 

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX: OUT 

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

 

Compensation Range Transparency: The annual base salary range for this position is $194,792-$210,584. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $194,792-$239,300. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.  Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.