Requisition ID: 424871
Work Area: Customer Service and Support
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-2
Additional Locations:
Original Posting Date: 05/27/2025
Job Title: Senior Services Engagement Engineer
Location: Newtown Square, PA
Work Model: Hybrid Work Model
Purpose and Objective:
SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to work for customers covered by a long-term post-sales engagement.
Expectations and Tasks:
Support a long-term engagement between the customer and SAP which includes adoption, consumption and operation of digital innovation in SAP centric solutions. Manage relevant activities to pro-actively support customer success or to resolve critical situations if required. Work in an engagement with a limited scope or together with a team with more experienced colleagues which are helping in judging situations and the creation of action plans for complex situations. Understand the customer's business, organization and how that organizational structure may affect the customer's success with SAP. Support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery Engagement Setup. Explain the scope of the engagement with the customer. Understand engagement roadmap, innovation roadmap, focus areas and high-level delivery plan. Understand goals and key performance indicators for the engagement. Agree and implement governance model. Expedite SAP's collaboration platform at the customer’s end. Explain the initial action plan to the customer as the starting point for the engagement. Align action plan with the account team and other internal stakeholders as required. Contribute to executive meetings and provide an overview of the engagement contribution to demonstrate the value delivered. Understand engagement performance expectations and adhere to delivery standards and KPIs Engagement Development. Highlight opportunities outside the area of responsibility to the account team. Support customer retention and contract renewals.
Education and Occupational Experience:
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related fields of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Employer will accept three (3) or four (4) year Bachelor’s degree. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related fields of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must involve four (4) years in the following:
End-to-end SAP business and technical solution architectures;
SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies;
SAP HANA, S/4 HANA, or SAP Business Technology Platform;
SAP value management and quality management practices;
Understand business requirements and build a comprehensive service plan based on customer need; and
Facilitating, negotiating, and de-escalating in core SAP technical areas and platforms/solutions.
Travel: Position requires up to 75% domestic travel to various and unanticipated client sites.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262
SAP:SAIL
EX:OUT
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency:
The annual base salary range for this position is $125,611 - $171,700. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $125,611 - $202,000. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.